Service Policies

Last Updated: July 2026

These Service Policies apply to all services provided by The Tiny Seat Company LLC, including services offered under the names Tiny Seat Company, Tiny Seat, and Tiny Seat STL.

Our Commitment

Tiny Seat is committed to providing professional, convenient, and reliable cleaning for your baby’s gear using manufacturer-guided cleaning methods whenever applicable.

As a CPST-owned and operated business, our goal is to provide families with a simple, stress-free experience while treating every item with the care and attention it deserves.

Pickup & Delivery

  • Place all scheduled items at your designated porch pickup location by 6:00 PM on your scheduled pickup date unless another pickup time has been confirmed.

  • Unless otherwise communicated, cleaned items are returned the following morning.

  • You do not need to be home during pickup or delivery.

  • Please ensure pets are secured and your pickup location is safely accessible.

Before Your Appointment

To help us provide the best possible service, please:

  • Remove all personal belongings from your item(s).

  • Remove trash, food, toys, and loose accessories.

  • Notify us if an item has been exposed to mold, insects, bodily fluids, smoke, or other unusual conditions.

  • Ensure all scheduled items are accessible at the agreed-upon pickup location.

Failure to disclose certain conditions may result in refusal of service.

What We Clean

Tiny Seat proudly provides professional cleaning for a variety of baby gear, including:

  • Infant car seats

  • Convertible car seats

  • Combination car seats

  • Booster seats

  • Strollers

  • High chairs

  • Playpens

  • Baby and toddler carriers

Additional baby gear may be accepted on a case-by-case basis. If you’re unsure whether we can clean your item, simply reach out—we’re happy to help.

What We Cannot Accept

For the safety of our staff, equipment, and other customers’ items, we may decline service for products with:

  • Active mold

  • Insect infestations

  • Biohazard contamination

  • Structural damage

  • Unsafe conditions

If we determine an item cannot be safely cleaned, it will be returned without service.

Cleaning Expectations

Every item is unique. While we strive to achieve the best possible results, we cannot guarantee the complete removal of:

  • Stains

  • Odors

  • Discoloration

  • Fading

  • Normal wear and tear

Our cleaning methods are selected to balance effective cleaning with manufacturer recommendations whenever applicable.

After Delivery

After your cleaned item has been returned:

  • Remove it from the protective bag within 6 hours of delivery.

  • Inspect your item within 24 hours.

  • Contact us promptly if you have any questions or concerns.

Car Seat Information

As part of our service, Tiny Seat may document your car seat’s:

  • Manufacturer

  • Model

  • Manufacture Date

  • Expiration Date

This information is provided as a courtesy to help families keep track of important product information. It is not a safety inspection or recall verification.

Safety

Professional cleaning does not replace:

  • Proper installation

  • Reading your owner’s manual

  • Registering your child restraint with the manufacturer

  • Checking for recalls

  • Following all manufacturer instructions

Parents and caregivers remain responsible for ensuring their child restraint is appropriate for their child and used according to the manufacturer’s recommendations.

Weather

The safety of our team and your property always comes first.

Severe weather, hazardous road conditions, or other unforeseen circumstances may require pickup or delivery to be delayed or rescheduled. If this occurs, we will communicate with you as soon as possible.

Questions?

If you have questions before or after your appointment, we’re always happy to help.

Thank You!

Thank you for trusting Tiny Seat with one of your family’s most important safety items.

We appreciate the opportunity to serve your family and are committed to providing a professional, convenient, and worry-free experience from pickup to delivery.

We look forward to serving your family.

— The Tiny Seat Company Team